Thank you for your patience with potential delays in order processing and shipping as our business adapts to changes resulting from COVID-19. We appreciate you - stay healthy!

Damaged Items

What if you receive a damaged item?

Should you receive a damaged item, you must contact us immediately in order for us to contact the shipping company. It is the parcel carrier's responsibility to get the item to you undamaged.

You must retain ALL shipping packages for inspection by the shipping company. Failure to keep damaged boxes will result in any and all damage claims being denied.

Extreme Importance: If your damaged item was delivered by LTL, you NEED TO REPORT the damage WITHIN 5 DAYS.

Contact Us


Phone: 1-877-498-7278 (or 508-295-9095 if outside the U.S.)

Our hours: Monday through Friday: 9:00 a.m. – 6:00 p.m. EST