Damaged Items

What if you receive a damaged item?

We generally have a great record of shipping high-quality OEM Parts in the best possible condition to ensure a great customer experience. Unfortunately, in certain instances, products can get damaged due to various factors during shipment. We understand that delivering a damaged product is not a good situation to be in and we are here to help you! 

We have a defective product return policy in place to ensure customer satisfaction. If you ever receive a damaged product, you can simply follow the procedure outlined in our return policy.

Should you receive a damaged item, you must contact us immediately in order for us to contact the shipping company. It is the parcel carrier's responsibility to get the item to you undamaged.

You must retain ALL shipping packages for inspection by the shipping company. Failure to keep damaged boxes will result in any and all damage claims being denied.

Extreme Importance: If your damaged item was delivered by LTL, you NEED TO REPORT the damage WITHIN 5 DAYS.

Contact Us

Email: [email protected]

Phone: 1-877-498-7278 (or 508-295-9095 if outside the U.S.)

Our hours: Monday through Friday: 9:00 a.m. – 6:00 p.m. EST