What if you receive a damaged item?
Should you receive a damaged item, you must contact us immediately in order for us to contact the shipping company. It is the parcel carrier's responsibility to get the item to you undamaged.
You must retain ALL shipping packages for inspection by the shipping company. Failure to keep damaged boxes will result in any and all damage claims being denied.
Extreme Importance: If your damaged item was delivered by LTL, you NEED TO REPORT the damage WITHIN 5 DAYS.
Phone: 1-877-498-7278 (or 508-295-9095 if outside the U.S.)
Our hours: Monday through Friday: 9:00 a.m. – 6:00 p.m. EST