Email us or call us with questions about placing an order, about an order you've already placed, or for advice on locating a hard-to-find part.
COVID-19 Service Update
During this critical global health crisis, our NewAutoParts.com team and service providers are doing their utmost to ensure the safety of our employees and customers. Due to the realities of the COVID-19 pandemic, you may experience longer than usual wait times on the phones, response times to your emails, and possible delays in order processing and shipping. We want to thank you for your patience and understanding as our team continues to do our best to get your parts to you as quickly as possible.
To allow us to better help you
- Have your VIN (vehicle identification number) available if you are checking on part fitment. OR
- Have your Order Number available if you are calling to check on your order.
Support Email: firstname.lastname@example.org
Customer Service Hours
Monday-Friday: 9:00 AM - 6:00 PM EST
Excludes holidays and emergencies
Order Status Information can also be accessed online through the Order Status page.