Due to high volume, we apologize for delays in order processing, shipping, and communications. Thank you and stay healthy!

Contact Us

NewAutoParts.com Customer Service hours are Monday - Friday, 9 AM - 6 PM EST.

Email us or call us with questions about placing an order, about an order you've already placed, or for advice on locating a hard-to-find part.

COVID-19 Service Update

During this critical global health crisis, our NewAutoParts.com team and service providers are doing their utmost to ensure the safety of our employees and customers. Due to the realities of the COVID-19 pandemic, you may experience longer than usual wait times on the phones, response times to your emails, and possible delays in order processing and shipping. We want to thank you for your patience and understanding as our team continues to do our best to get your parts to you as quickly as possible.

To allow us to better help you

  1. Have your VIN (vehicle identification number) available if you are checking on part fitment.
  2. OR
  3. Have your Order Number available if you are calling to check on your order.

Support Email:  parts@newautoparts.com

Phone:
U.S.: 877-498-7278
International: 508-295-9095

Customer Service Hours
Monday-Friday: 9:00 AM - 6:00 PM EST
Saturday-Sunday: Closed
Excludes holidays and emergencies

Order Status Information can also be accessed online through the Order Status page.

Contact Received!

Your message has been sent! We will contact you shortly with an answer.

Your message has been sent to {dealer_name}, you will be receiving an answer soon.

Based on the order number provided, your message has been sent to {dealer_name}, you will be receiving an answer soon.