About Customs, Duties, & Taxes

When ordering from NewAutoParts.com, you are responsible for complying with all laws and regulations of the destination country.

You, or the recipient (if someone other you), are responsible for all quoted shipping costs, broker fees, tariffs, duties, and taxes imposed on shipments outside the United States. New Auto Parts, Inc. has no control over these charges.

As customs policies vary from country to country, you should contact  your local customs office for more specific information.

Use this UPS tool to find country-specific facts and regulations that may affect your international shipment.

Note:

  • Customs offices in some countries (e.g. Brazil) require the importer of record to provide a particular form of identification before releasing a shipment. Examples of such identification include a Unique Identification Number, CPF, or Tax ID.
  • Countries that require an Identification number include : Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

Time Sensitive Orders: If an order is time-sensitive, please contact us immediately to confirm availability and shipping options.

Contact Us

Email: parts@newautoparts.com

Phone: 1-877-498-7278 (or 508-295-9095 if outside the U.S.)

Our hours: Monday through Friday: 9:00 a.m. – 6:00 p.m. EST