You can return almost* any item bought on NewAutoParts.com within 20 days of the date of delivery.
Read our Frequently Asked Questions about Returns for terms, to learn which items you can (and can’t return), under what conditions you may return an item, how to package your return, info about refunds, and more.
*Some restrictions apply
Ready to make your return? Just follow the steps below.
1. Call Us at 877-498-7278
Speak to one of our Customer Support Specialists at 1-877-498-7278 (U.S. customers) or 508-295-9095 (international customers) or email us at email@example.com within 20 days of your delivery receipt.
2. Get Your Return Authorization (RA) # & Form
We will provide you with a Return Authorization (RA) # and email you the necessary RA form. You can also download the RA form.
3. Pack & Ship
Fill out the Return Authorization (RA) form and include it along with the item(s) you want to return in the original, unmarked, and undamaged packaging.
*** Please note that the customer is responsible for all return shipping costs unless the return is due to manufacturer defect or New Auto Parts error.
4. Receive Your Refund
Once we have received and processed your return, you will receive a full refund/credit (excluding return shipping costs, if applicable) to the original method of payment used to place the order. You will receive a confirmation email once your refund has been issued.