Return Policy

You can return almost* any item bought on NewAutoParts.com within 20 days of the date of delivery.

Read our Frequently Asked Questions about Returns for terms, to learn which items you can (and can’t return), under what conditions you may return an item, how to package your return, info about refunds, and more.

*Some restrictions apply

Ready to make your return? Just follow the steps below.

Call us at 1-877-498-7278 (U.S) or 508-295-9095 (international) to start your return process.

Return Procedure

1. Call Us at 877-498-7278

Speak to one of our Customer Support Specialists at 1-877-498-7278 (U.S. customers) or 508-295-9095 (international customers) or email us at parts@newautoparts.com within 20 days of your delivery receipt.

2. Get Your Return Authorization (RA) # & Form

We will provide you with a Return Authorization (RA) # and email you the necessary RA form. You can also download the RA form.

3. Pack & Ship

Fill out the Return Authorization (RA) form and include it along with the item(s) you want to return in the original, unmarked, and undamaged packaging.

*** Please note that the customer is responsible for all return shipping costs unless the return is due to manufacturer defect or New Auto Parts error.

4. Receive Your Refund

Once we have received and processed your return, you will receive a full refund/credit (excluding return shipping costs, if applicable) to the original method of payment used to place the order. You will receive a confirmation email once your refund has been issued.

Watch Our Returns Video

Additional Resources:

Return FAQs

Return Authorization Form