Return Policy

 

 

Call us at 1-877-498-7278 (U.S) or 508-295-9095 (international) to start your return process.

Need to return an item? No problem! Just follow the easy return process as outlined below.

Return Procedure

1. Contact Us

Contact one of our Customer Support Specialists at 1-877-498-7278 (U.S. customers) or 508-295-9095 (international customers) or email us at parts@newautoparts.com within 20 days of your delivery receipt.

2. Get Your Return Authorization (RA) # & Form

We will provide you with a Return Authorization (RA) # and email you the necessary RA form.  

3. Return Your Items 

Fill out the Return Authorization (RA) form and include it along with the item(s) you want to return in the original, unmarked, and undamaged packaging. 

*** Please note that the customer is responsible for all return shipping costs unless the return is due to manufacturer defect or New Auto Parts error.

4. Receive Your Refund

Once we have received and processed your return, you will receive a full refund/credit (excluding return shipping costs, if applicable) to the original method of payment used to place the order. You will receive a confirmation email once your refund has been issued

Watch Our Returns Video

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