Return Policy

 

 

Your satisfaction IS our #1 goal. We sincerely want you to be 100% satisfied with your order and with your experience. If you do need to make a return, however, you deserve an easy return process.

Our Return Procedure (outlined below) is designed to help you return your purchase as easily and speedily as possible. If you have any questions, please don’t hesitate to call one of our Customer Support Specialists at 1-877-498-7278 (U.S. customers) or 508-295-9095 (international customers).

Return Procedure

1. Contact Us

Contact one of our Customer Support Specialists at 1-877-498-7278 (U.S. customers) or 508-295-9095 (international customers) or or by email at parts@newautoparts.com within 20 days of your delivery receipt.

2. Get Your Return Authorization (RA) # & Form

We will provide you with an Return Authorization (RA) # and email you the necessary RA form.  

3. Return Your Items 

Clearly fill out the Return Authorization (RA) form and include it along with the item(s) you want to return in the original, unmarked, and undamaged packaging. 

*** Please note that the customer is responsible for all return shipping costs unless the return is due to manufacturer defect or New Auto Parts error.

4. Receive Your Refund

We will credit the purchase price, excluding return shipping costs, to the original method of payment used to place the order. You will receive a confirmation email once your refund has been issued. 

Watch Our Returns Video

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