Frequently Asked Questions
This is where you’ll (hopefully) find answers to your most frequently asked questions about New Auto Parts.
Let’s start with this one:
Is it true that you sell “Wicked Cool Parts”?
Yes. We think so.
Questions about Ordering Parts
What if my order does not go through – are you available by phone?
Yes, we have included information about our online ordering process to answer many of your questions. However, if you need assistance we are available by phone – simply give us a call at 1-877-498-7278. International customers please phone 1-508-295-9095.
We’re open Monday – Thursday 8:00 a.m. to 6:00 p.m. EST and Friday 8:00 a.m. to 5:00 p.m. EST.
What if I ordered the wrong part? Can I return it?
In most instances, the answer is yes. Please refer to our Returns Policy for more details.
Why do you need my vehicle's VIN?
Your vehicle's VIN is like its own special fingerprint - unique only to itself. Without your vehicle's VIN, we cannot guarantee the part you order will fit your vehicle. Read more about why we need your VIN.
Will the parts I purchase from NewAutoParts.com be genuine parts?
Yes. NewAutoParts.com is very pleased to offer our customers the entire OEM catalog of new original parts and accessories as well as original re-manufactured parts and accessories. We primarily serve our customer’s vehicle parts needs from 1995 to present.
In some instances when new original parts and accessories are discontinued and are no longer available, we are able to offer aftermarket parts and accessories from more than 300 aftermarket manufacturers. However, we'll contact you if you've tried to order a discontinued part and let you know your options before we put anything in a box and ship it to you.
Where will my order be shipped from?
We process, inspect, package and ship most of our customers’ orders from our shipping facility located in Cranston, RI.
Questions about Payment Options
Can I pay via PayPal instead of a credit card?
Yes, NewAutoParts.com accepts PayPal payments. To pay for your order with PayPal, follow these steps once you’re in the shopping cart:
- Click the PayPal icon. This will take you to the PayPal web page.
- Log in
- Pay for your automotive parts using your preferred method
IMPORTANT! Once you receive your order confirmation, YOU MUST CLICK on the NewAutoParts.com link to return back to our Home Page.
If you don’t return to our website or cannot return to our website, your order may not be confirmed and finalized.
Is NewAutoParts.com verified by PayPal?
Yes, we’re a PayPal verified company.
Questions about Our Company
Who is NewAutoParts.com?
We’re an Internet-based wholesaler of new original equipment manufacturer (OEM) parts and accessories including Buick, Cadillac, Chevrolet, Chrysler, Ford, Dodge, GMC, AM General H1, Hummer H2, Hummer H3, Jeep, Lincoln, Mazda, Mercury, Nissan, Oldsmobile, Pontiac, Ram, and Volvo.
We offer original equipment (OEM) parts and accessories to individuals, businesses, repair shops, automotive parts wholesalers and distributors, procurement companies, fleet managers, municipalities, governments, and armed services.
How long have you been in business?
We have been in the OEM automotive parts business for more than 25 years, but launched our first website in 2009. Our vision was to build a virtual automotive parts store online that would offer new genuine GM parts and accessories at WHOLESALE prices to everyone and also combine that with exceptional customer service, technical parts services, telephone support, and discounted worldwide shipping services.
Where are you located?
NewAutoParts.com is owned and operated by Quantum Sales, Inc. located in beautiful Buzzards Bay, Massachusetts (USA) along the shore of the Cape Cod Canal.
Is it safe to place my order online with you?
Yes, our shopping cart is secure and uses fully encrypted Secure Sockets Layers (SSL) protection to ensure your personal information is processed accurately and securely.
Read more about Online Security & Fraud Prevention on NewAutoParts.com.
Do you share my name and address with third parties?
No, not unless you count the delivery company with which we share your mailing address.
Can I open a commercial account?
It depends. Are you an automotive repair shop, custom vehicle shop, auto parts wholesaler/distributor, specialty manufacturer, fleet manager, procurement company, or government entity? If so, then yes. We’re happy to open an account for your business.
Please email us or call us at 1-877-498-7278, International customers please call 508-295-9095 to open a commercial account. You can also review our Commercial Orders page.
What if my question isn't answered in this FAQ?
If you still can't find the answer, please contact us. Thank you!